Go Green with Document Management

Workforce Solutions and BPO

Posted by Mike Paperalt on Sep 24, 2018 3:29:00 PM

Workforce Solutions and BPO

Traditionally, solving workforce shortages has meant one of two things:  (1) hiring temporary help; or, (2) hiring new employees.  Today, the term “workforce solutions” has evolved to include a new alternative, specifically:  Business Process Outsourcing (BPO).   BPO is the contracting of a specific business task, such as payroll, customer service or mailroom processing to a third-party service provider.

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Topics: BPO, Staffing and Employment

4 Reasons for June Grads to Take a Customer Service Job

Posted by Mike Paperalt on May 14, 2018 4:48:16 PM

4 Reasons for June Grads to Take a Customer Service Job

Whether you’re graduating from High School or from College, looking for a summer job or something more permanent, consider working in a call center.  It’s probably different than you think. Call centers have changed quite a bit in recent years, with a high focus on customer service.  

This customer-centric focus is a great tool for any recent grad to master…no matter what career path you end up following.  And, by the way --  demand for career customer service/call center professionals in on the rise!  So, don’t scoff at this as a dead-end job!  I know several successful sales and management professionals who started right out of school in a “lowly” customer service position and climbed the ladder from there. 

A wise man once told me that “Where you go from here is up to you!”

So, here are my top 3 reasons why a customer service job makes a great first job:

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Topics: Staffing and Employment

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