Go Green with Document Management

Why Your Business Should Adopt Customer-Centricity

Posted by Mike Paperalt on Jun 10, 2019 11:00:00 AM

Why Your Business Should Adopt Customer-Centricity

Customers’ power in the marketplace drives more business successes and failures than nearly any other factor. Are you giving your customers what they expect?  What they demand? 

In a nutshell, are you making the best use of technology to drive a customer-centric business? 

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Topics: Business Process Automation, Robotic Process Automation, BPA, RPA

Labor Automation 2.0 - Robotic Process Automation (RPA)

Posted by Mike Paperalt on Sep 6, 2018 11:00:00 AM

Labor Automation 2.0 – Robotic Process Automation (RPA)

It used to be that when we talked about labor automation, it meant automation of traditional “blue collar” jobs in manufacturing facilities and factories.  Today’s labor automation is a whole new breed – what we call Labor Automation 2.0 – and it’s taking place in “white collar” offices, businesses and organizations around the world. 

Labor Automation 2.0 means that any work process that is definable, repeatable, and rules-based can be mapped out and assigned a software robot or “Bot” to manage the manage the execution of that process, just as a human would. It is also called Robotic Process Automation (RPA).  

RPA is separate and distinct form an organization’s IT structure.  It is not another business application.  Rather it is a substitute for a human worker to operate business applications.

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Topics: Business Process Automation, Robotic Process Automation, BPA, RPA

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