Go Green with Document Management

Why Your Business Should Adopt Customer-Centricity

Customers’ power in the marketplace drives more business successes and failures than nearly any other factor. Are you giving your customers what they expect?  What they demand? 

In a nutshell, are you making the best use of technology to drive a customer-centric business? 

Capture, Manage, Route & Automate Business Information | 5 minute read

Introduction

The amount of information businesses must process continues to increase.  Workers everywhere need a fast, effective way to capture the important information they need to do their jobs, regardless of the informational format (email, snail-mail, electronic, etc.).  Once the information is captured, workers, and the organization as a whole, must be able to manage the data safely and efficiently.  The importance of ensuring that the right data is routed to the right person at the right time cannot be underestimated. 

How would your organization improve if you could capture and extract the data you need, then route it automatically where it needs to go, when it needs to be there?  How about using integration and Robotic Process Automation (RPA) tools to improve your business processes?  Today’s technologies enable all this and more, maximizing the productivity of your entire organization.  Executives should take heed!

Extend the Power of EDM with BPA | 3 minute read

Introduction

While the core capabilities of Electronic Document Management (EDM) – document versioning, check-in and checkout, search, and workflow – have remained largely the same over the past 15 years, advances in usability, scalability, application delivery and “smart” technologies that improve process automation have dramatically changed its value proposition.  Today’s EDM systems draw on new technologies such as Artificial Intelligence (AI), Machine Learning and Robotic Process Automation (RPA) to ramp up the ROI on organizations’ EDM investment.  This is particularly important for small to mid-sized businesses that may have been less willing previously to invest than larger enterprises. 

Labor Automation 2.0 – Robotic Process Automation (RPA)

It used to be that when we talked about labor automation, it meant automation of traditional “blue collar” jobs in manufacturing facilities and factories.  Today’s labor automation is a whole new breed – what we call Labor Automation 2.0 – and it’s taking place in “white collar” offices, businesses and organizations around the world. 

Labor Automation 2.0 means that any work process that is definable, repeatable, and rules-based can be mapped out and assigned a software robot or “Bot” to manage the manage the execution of that process, just as a human would. It is also called Robotic Process Automation (RPA).  

RPA is separate and distinct form an organization’s IT structure.  It is not another business application.  Rather it is a substitute for a human worker to operate business applications.

Robotic Process Automation for Business

Sometime over the past couple of years, what used to be called Business Process Automation (BPA has morphed into Robotic Process Automation (RPA).  So, just what's the difference between the two?

BPA includes technologies such as imaging (scanning applications that help convert paper documents into digital files) and workflow (automatically routing documents from one step to another in a business process).  Sometimes BPA includes integration of tasks between applications, requiring the assistance of a programmer.  

The global market for RPA technologies will reach $8.75 billion by 2024.

~Grand View Research