Process Improvement and Paperless Technologies
“There’s gotta be a better way!”
Those were the words that the manager of one large organization uttered when he described the way his department handled the maintenance and updates of crucial insurance information for their clients.
Here’s the way the system worked:
- Every year, prior to the anniversary of the insurance, letters were created in a word processing system to remind the insured to renew their yearly policies.
- Two copies of the letter were printed out.
- One was mailed via US post office to the client.
- One was sent to a service that scanned the letter and saved the file electronically, as a permanent record.
Yes, you read that correctly…
The letters were generated electronically, printed onto paper, mailed and then scanned back into electronic form on another system.