How People & Processes Work Together for Better Business Outcomes
If you’re a business owner, you and your staff have developed certain activities and tasks that are designed to accomplish your business goals. These business processes can be visualized as a flow chart of steps and are often included in daily activity details of internal job descriptions.
All businesses have business processes, whether they are documented or not. Some business processes are industry specific, but many business processes are applicable regardless of the industry. For instance, a manufacturing assembly process is likely to be specific to a product (attach widget A to widget B before tightening screw C), while accounts payable processes are similar across all industries (match the invoice with the appropriate PO, secure authorization, cut the check).
In theory, business processes sound simple – a series of steps that results in a specified outcome. But in practice, it’s not always that easy. However, there are challenges...