Go Green with Document Management

Are You Confused about Business Processes?

Introduction

There’s a lot of talk today about business processes.  We throw around terms like Business Process Improvement; Business Process Outsourcing; Business Process Management; Business Process Optimization; Business Process Automation, just to name a few.  But, just what are we talking about when we refer to business processes? While a “process” is defined as a series of actions or steps taken in order to achieve a goal, the definition of a business process is a bit more refined.

Introduction

All businesses must run efficiently while maintaining excellent customer service.  Timeliness is also essential -- many business processes have to be completed within a specific time frame to meet requirements or expectations. If the business falls short, customers may be lost, legal problems may ensue, and a host of other problems may arise.  Small to mid-sized companies often face efficiency and service challenges due to limited manpower and ineffective back office solutions. This article  offers suggestions that help businesses rise to the challenge.

Business Process Outsourcing – What, Why and When

We hear a lot these days about business process outsourcing (BPO), and for many of us, that phrase conjures up agonizing telephone calls with off-shore call centers who are ill-equipped to answer your questions or provide the service that you need.  In reality, today’s BPO is a far cry from the call centers we all love to hate.  When done right, BPO is seamless for the business and transparent to the customer. 

How BPO Companies Aid Corporate Strategies

Does your corporate strategy include BPO?  If it doesn’t, then now might be the time to include BPO as part of your strategic plan.  A forward-looking strategy is vital to the success or failure of any business and BPO provides the flexibility to respond to future unknowns and global market demands.

What is BPO? 

BPO or Business Process Outsourcing involves off-loading specific business functions and responsibilities to a third-party service provider.  BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting; and front office outsourcing which includes customer-related services such as client outreach and customer life-cycle management.

Making Sense of Business Process Solutions

Business Processes appears to be the latest buzzword for a whole host of industries and markets.  While it's today's "hot topic," the concept has been around for quite a while, according to Wikipedia:

An important early (1776) description of processes was that of economist Adam Smith in his famous example of a pin factory. Smith described the production of a pin in the following way:

One man draws out the wire, another straights it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head: to make the head requires two or three distinct operations: to put it on is a particular business, to whiten the pins is another ... and the important business of making a pin is, in this manner, divided into about eighteen distinct operations, which in some manufacturies are all performed by distinct hands, though in others the same man will sometime perform two or three of them.

Advance Your Organization with Business Process Services

Whether you work for a company that's looking for growth, a government agency that needs to modernize, or a healthcare organization the needs to take paperless records to the next level, you face significant challenges in addressing these needs.  Management, shareholders and stakeholders demand improved service for the people they serve, whether consumers, customers, patients, employees or citizens.  Yet, budget constraints, lack of technologic know-how and a market-place that's flooded with a plethora of the "latest, greatest solutions" keeps organizations stuck where they are.  How do you get unstuck?

Demand for Business Process Solutions at an All-time High!

How BPM Helps Your Business

You keep hearing all the buzz about BPM -- Business Process Management -- but, you don't really "get" how it can make a difference in YOUR organization.  You're not alone.  There are a lot of business owners who are so enmeshed in their day to day activities that they just don't have the time to research BPM.  

So, consider this your "crash course" on Business Process Management.