Are You Confused about Business Processes?
There’s a lot of talk today about business processes. We throw around terms like Business Process Improvement; Business Process Outsourcing; Business Process Management; Business Process Optimization; Business Process Automation, just to name a few. But, just what are we talking about when we refer to business processes? While a “process” is defined as a series of actions or steps taken in order to achieve a goal, the definition of a business process is a bit more refined.