All businesses must run efficiently while maintaining excellent customer service. Timeliness is also essential -- many business processes have to be completed within a specific time frame to meet requirements or expectations. If the business falls short, customers may be lost, legal problems may ensue, and a host of other problems may arise. Small to mid-sized companies often face efficiency and service challenges due to limited manpower and ineffective back office solutions. This article offers suggestions that help businesses rise to the challenge.