Digital Process Automation - What Is It & How To Use It
Digital Process Automation (DPA) refers to the use of robotic software automation and artificial intelligence to streamline complex business processes by reducing the number manual processes and the amount of human involvement required to complete a task. DPA deals with event-driven core processes that can be broken into repeatable steps. It is the next logical step in Business Process Management (BPM), driven by organizations’ needs for digital transformation in order to stay competitive.
Forrester Research states: “As organizations undertake digital transformation efforts, an important realization emerges: process matters. Investments in beautifully designed web and mobile experiences won’t move the needle unless application development and delivery (AD&D) professionals ensure that the processes on the back-end align to support a true end-to-end customer experience.”