If you're not sure about Business Process Automation (BPA) and the terms and technology that makes BPA possible, then take a quick look at our handy, dandy pictorial guide.
It explains the use of technology -- RPA and AI -- to automate business processes and workflow. This includes the routing of information step-by-step and the automatic processing of tasks. RPA and IA are types of Business Process Automation, though they perform separate functions on their own.