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Solving Complicated Business Problems with Automation

Posted by Mike Paperalt on Apr 19, 2017 3:52:47 PM

Solving Complicated Business Problems with Automation

To many people, “automation” is a term synonymous with factory work and loss of jobs.  Others think of robots running around doing simple tasks.  But, for those of us in the business of “pushing paper,” automation takes on a whole other meaning.

For us, “automation” is a way to reduce complicated, but routine, paper-based business processes to simple computer-based tasks, thus freeing up our staff for more important (think money-making) activities. maze-1804499_640.jpg

In a 2013 study, Carl Benedikt Frey and Michael Osborne examined the probability of computerization for 702 occupations and found that 47% of workers in America had jobs at risk for potential automation.  They concluded that jobs likely to be automated include those in transport and logistics (such as taxi and delivery drivers); office support (such as receptionists and security guards); along with workers in sales and services (such as cashiers, counter and rental clerks, telemarketers and accountants). 

Indeed, machine learning and computer automation could put certain occupations at risk.  But, it’s important to note that: What determines vulnerability to automation is not so much whether the work concerned is manual or white-collar but whether or not it is routine and repetitive.

Routine, Repetitive and…Boring

There’s no argument that repetitive tasks lend themselves to boredom and drudgery, causing employees to become unmotivated to perform at a high level.

While it’s natural for employees to become disinterested after doing the same thing over and over, it’s the organizational managers and leaders who have the responsibility for making sure workers approach their job with motivation.  

Studies have shown that employees are happier and more motivated in paperless, automated offices.  That’s often because those formerly bored employees who were doing routine, repetitive work now have the opportunity to take on new positions, accomplish new goals and participate in an enjoyable, automated workplace.

Routine, Repetitive and…Automated

The table below shows some of the most immediate benefits that organizations and employees see when routine, repetitive tasks are automated. 


Learn more by accessing this free EBook:  Turn Complicated Processes Into Simple Tasks

Topics: Business Process Management, Business Process Improvement

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