Making Sense of Business Process Solutions
Business Processes appears to be the latest buzzword for a whole host of industries and markets. While it's today's "hot topic," the concept has been around for quite a while, according to Wikipedia:
One man draws out the wire, another straights it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head: to make the head requires two or three distinct operations: to put it on is a particular business, to whiten the pins is another ... and the important business of making a pin is, in this manner, divided into about eighteen distinct operations, which in some manufacturies are all performed by distinct hands, though in others the same man will sometime perform two or three of them.
Whether in the 1700s or in 2017, the definition of a business process is the same:
A business process is a collection of linked tasks which find their end in the delivery of a service or product to a client. A business process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal.
Many of today's ideas about business process management and outsourcing have their roots with Peter Ferdinand Drucker; (November 19, 1909 -- November 11, 2005). Mr. Drucker was an Austrian-born American management consultant, educator, and author. His writings contributed to the philosophical and practical foundations of modern corporations. He was a leader in the development of management education. He invented the concept known as management by objectives and has been described as "the founder of modern management".
Drucker was a proponent of decentralization, simplification, and outsourcing, believing that corporations tend to produce too much, hire employees they don't need, and expand into economic sectors they should avoid.
Today's Business Process Improvement (BPI) picks up on these ideas by promoting the practice of aligning goals and processes as businesses evolve. Digital processes, automation and Cloud software platforms make BPM practical solution as organizations define the steps required to carry out various business tasks.
As part of an organization's analysis of processes and goals, sometimes Business Process Outsourcing (BPO) is the most efficient and cost-effective way to streamline and improve their processes.
If business processes are the key to the way your company operates, and if business process management (and/or outsourcing) is the key to efficient interaction with suppliers and customers, then finding Business Process Solutions and Services that are flexible, efficient and agile is the key to your success.
Every business is unique, dynamic, and continually evolving, so BPM is a continuous practice. Therefore, any solutions and services provider that you choose should be one with whom you can work for the "long-haul." If the value proposition of BPM is the ability to process more quality product with less effort, you don't want to transfer the time saved on processes into time spent to manage a recalcitrant provider.
The Cornerstone of Success
The discipline of Business Process Management is necessary for companies who want to grow revenue while controlling costs. All companies have and maintain processes. "Processes" refer to all activities that are done within your company. You may not think of them as processes, but they are, whether they're highly structured, like manufacturing processes; or personalized like medical care.
Providers of Business Management Solutions and Services who offer advanced methodologies and technologies that are deliverable across a wide range of individualized processes are in the best position to deliver consistent, repeatable, and more efficient outcomes to your organization.