Go Green with Document Management

BPA:  Automating Manual Processes

Posted by Mike Paperalt on Jul 18, 2018 3:03:56 PM

“As companies seek to do more with fewer resources, technology investments can be a valuable way to make existing staff more productive.”

– Rebecca Wetteman, Vice President, Nucleus Research

BPA: Automating Manual Processes

Just how much would your business grow if you could help customers with process automation? Business Process Automation (BPA) is the umbrella term for software applications that help organizations streamline business processes. BPA leverages imaging and workflow applications, Robotic Process Automation (RPA) and Intelligent Automation (IA) to automate manual tasks. RPA utilizes software robots to do standard routine tasks and IA leverages Artificial Intelligence (AI) to handle more complex tasks. Curious what these terms mean and how they apply to the technology you sell? Read on as we dive into detail.


How does it work?

How do organizations leverage BPA in the everyday world? Let’s explore the technology and then look at an example of how BPA can automate the mailroom.

  • Digitization

Many businesses use scanning services like those provided by Paper Alternative to turn incoming documents into digital files. 

  • Data Storage

Once the files are scanned, they are then uploaded to a cloud Enterprise Content Management (ECM) system such as ImageSilo® for secure storage.

  •  Workflow

Next, a customized workflow management application is set up to automatically move information through each step of a business process. 

  • Integration

Additionally, these files can then be integrated with virtually any line-of-business (LOB) the organization has such as SAP, Oracle and Microsoft Dynamics GP, commonly known as Great Plains. 

  • RPA

If there are standard routine tasks that need to be performed on the files, those are completed automatically by the software robots.

  • IA

Utilize machine learning and other AI tools to execute tasks using the information. For example, Forms Magic automates data entry using our own patented machine learning algorithms to extract data from documents as they're scanned.  

  • Mailroom Automation

Paper Alternative Mail Room Solutions  scans all inbound mail to automate the mailroom. After the mail enters the system, the workflow application automatically routes the documents to the appropriate department for processing. When returned mail is received, the envelope is scanned into the system and the bad address is tagged so that it can be processed by the software robots.

Once the mail has been flagged for the bad address the robots get to work. Instead of a human manually researching the bad address, the software robot simply checks other internal systems and external sources and will automatically update the mailing address and send the mail piece again. By automating this routine standard task, the time it takes to process mail is reduced, and accuracy of the data has increased, saving the organization valuable time and money. 

Getting Started

Paper Alternative offers two free, downloadable white papers to help you start process automation in two of the most paper-bound departments:

How to Automate HR  and 5 Tips to Automate A/P.  You may also Contact Us for more detailed information.  Happy Business Process Automation!

Topics: Business Processes, Business Process Management, Business Process Improvement, Business Process Automation

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