Schools & Colleges Improve Education with ECM
Why Your Business Should Adopt Customer-Centricity
Customers’ power in the marketplace drives more business successes and failures than nearly any other factor. Are you giving your customers what they expect? What they demand?
In a nutshell, are you making the best use of technology to drive a customer-centric business?
Use These Process Automation Tools - Get More Work Done Faster
While process automation has been around for quite a while in the manufacturing industry, the use of automation in the office is much more recent. Moreover, the scope and intelligence of Business Process Automation (BPA) tools is increasing and look to be this year’s go-to tool for offices that want to complete more routine office tasks in less time with fewer employees.
Business process automation tools are used to automate disparate tasks that used to require human interaction and close attention to detail; they are a particularly elegant solution for any tasks that have traditionally been at the mercy of highly detailed “paperwork,” such as:
How to Manage Paper & People in the Digital Workplace
Despite digital technologies that have transformed -- and that continue to transform – the workplace, “traditional” technologies and problems still exist. Paper and people are still very much a part of the business landscape. Paper just won’t go away – it’s used to print digital documents; it arrives daily from the postal service; and it lives forever in old files.
In fact, the merging new digital technologies with traditional ways of doing business exacerbates old problems and creates new ones as enterprises struggle with the best ways to manage both digital documents and paper documents, while staying on top of the processes that people need to carry out.
While some type of document management system is likely to help with the organization and storage of documents, unfortunately, most DMS stop there. What really needs to be accomplished is to manage the intersection of paper and digital with people and processes. This is accomplished with through Business Process Management (BPM) based in the framework of a robust Electronic Content Management (ECM) System.
Why Even Small Businesses Need Business Process Improvement | 2 Minute Read
Is your small business missing out on opportunities to improve customer satisfaction, reduce costs and improve overall efficiency? Since there are more sole proprietors and pass-through companies than there are corporations in the United States, this is an important question.
Small business owners wear a lot of hats -- they're constantly busy and nearly always mindful of expenses. These may be important reasons why they often postpone implementing new technologies that could help them serve more customers better at lower costs. At the end of the day, it takes a lot of time and energy to implement solutions when old methods still work.
In a recent survey, a little more than 37 percent said they're not adopting any new technology because they don't need anything else, and more than 22 percent said it's simply easier to do things the way they're currently done than to invest in new technology. Additionally, nearly 19 percent said that, when it comes to adding more tech into daily business, "the hassle of buying and implementing it isn't worth it."
It's generally thought that price and lack of tech support are the two primary barriers to tech adoption among the small business set. Yet, according to IDC, 62% of businesses believe slow, manual processes are limiting their revenue. So, while small businesses are particularly prone to retaining old systems in the mistaken belief that it's too costly to upgrade and improve, this very prudence may be preventing their companies from growing.
We've found that Business Process Management (BPM), which was once considered a luxury that only large organizations could afford, is now considered a critical part of business operations -- regardless of business size. In fact, BPM may be even more important for small to medium size organizations if they want to stay competitive.
Zero-in on Paperless Productivity | 5 minute read
Many companies generate hundreds of thousands, in some cases millions of documents. While some of these documents may be born digital and stay digital for their lifetime, the fact is that many get printed out onto paper at some point in their lives. While we advocate for digital documents and paperless offices, sometimes a hard copy makes more sense. For instance, I find that sometimes a large, complicated document is just easier to read and make notes on in its printed form. Most of the time it’s easier to share a printed document when sharing information with a large group of people in a meeting.
All businesses must run efficiently while maintaining excellent customer service. Timeliness is also essential -- many business processes have to be completed within a specific time frame to meet requirements or expectations. If the business falls short, customers may be lost, legal problems may ensue, and a host of other problems may arise. Small to mid-sized companies often face efficiency and service challenges due to limited manpower and ineffective back office solutions. This article offers suggestions that help businesses rise to the challenge.
How Much Do Manual Invoice Processes Cost? Is it Worth It?
What if you could automate your A/P Processing? If you’re thinking about digitizing invoices, you’re not alone! The Institute for Finance & Management (IOFM) indicates that 70-80% of invoices are still paper.
- Fact: 66% of Invoices are on paper
- Fact: $11.66 is the average cost to process a paper invoice
- Fact: 62% of labor costs are consumed by A/P
So, what are you supposed to do? You can’t change the way people invoice you. They send them in paper, so you have to process them that way, right? WRONG! You can change the way you process them. Accounts Payable automation helps you enhance A/P process efficiency, improve control of information, and save money. Here’s how…
Maximize Your Workflow with Electronic Content Management
The Business Dictionary defines workflow as a “progression of steps (tasks, events, interactions) that comprise a work process, involve two or more persons, and create or add value to the organization's activities. In a sequential workflow, each step is dependent on (the) occurrence of the previous step; in a parallel workflow, two or more steps can occur concurrently.
Success Agency says that poor or inefficient workflow causes…missed deadlines, low morale, angry customers, lost revenue and regulatory issues. Business Processes make up your workflow and determine whether…your workflow is efficient.
Wikipedia defines Business Processes as a collection of related, structured activities or tasks by people …which in a specific sequence…serves a particular business goal for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers.