Go Green with Document Management

Mike Paperalt

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How to Streamline Back-Office Functions - Start with A/P

Posted by Mike Paperalt on Aug 22, 2019 11:00:00 AM

Introduction

The back office is the portion of a company made up of administration and support personnel.  These personnel do not usually interface with customers.  Back-office functions include accounting, record maintenance, regulatory compliance, human resources and IT services.  The back office can be thought of as the part of a company responsible for providing all business functions related to its operations. Even though they are "behind the scenes," back-office personnel provide essential functions to the business. The back office is an essential part of any organization. It is their roles that enable and equip front-office personnel to perform their customer-facing duties. The back-office is sometimes used to describe all jobs that do not directly generate revenue.

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Topics: AP Department Solutions, Paperless Accounts Payable

How to Succeed with Office Automation

Posted by Mike Paperalt on Aug 7, 2019 4:46:47 PM

How to Succeed with Office Automation

Introduction

What’s the most important part of your business?  (Hint:  It’s not your products or services.)  Customers are the most important part of any business.  Without customers, you don’t have a business!  Success depends first and foremost on how well you serve your customers.  Next in line are the quality of the product or service you offer and how you differentiate yourself from the competitors.

Did you know that office automation can be a key factor when it comes to improving customer service and retention?  Additionally, office automation empowers your employees to carry out their duties in an efficient, fulfilling manner, thus avoiding dissatisfaction at the most important junctures.

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Topics: Office Automation, workflow automation

Improve Your Business Processes to Save Money

Posted by Mike Paperalt on Jul 25, 2019 11:15:00 AM

Improve Your Business Processes to Save Money

Is the way you’re doing things costing your business money?  You won’t know for sure unless you analyze and evaluate the way you do things now and identify opportunities for improvement. In fact, process review should be a standard part of your business activities.

Incorporating ongoing process reviews may seem tedious and time-consuming, but the continuous process improvement that results from regularly measuring the efficiency, effectiveness and flexibility of your business processes is well worth it.  In fact, the use of a continuous improvement business strategy will pay for itself over time by improving the products, services or processes of any organization.  Such improvements may be incremental over time or may happen quickly by incorporating breakthrough technology, such as incorporating Artificial Intelligence (AI) to manage routine, tedious processes.

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Topics: Business Process Improvement

How to Improve Business Operations with Technology

Posted by Mike Paperalt on Jul 16, 2019 11:00:00 AM

How to Improve Business Operations with Technology

From small businesses to large, the right technology can make all the difference in the efficiency and effectiveness of your business operations.  The technology you employ in your business affects its culture, efficiency and relationships.  Technology drives the security of confidential information and the details of government compliance.  With technology having such important effects on business operations, it’s important to ensure that you have the right technology at the right time to do the job you need to do.

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Topics: Business Process Management, Artificial Intellingence, Technology

Are You Confused about Business Processes?

Posted by Mike Paperalt on Jun 25, 2019 11:08:00 AM

Are You Confused about Business Processes?

Introduction

There’s a lot of talk today about business processes.  We throw around terms like Business Process Improvement; Business Process Outsourcing; Business Process Management; Business Process Optimization; Business Process Automation, just to name a few.  But, just what are we talking about when we refer to business processes? While a “process” is defined as a series of actions or steps taken in order to achieve a goal, the definition of a business process is a bit more refined.

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Topics: Business Processes, Business Process Outsource (BPO), Business Process Management, Business Process Improvement

How Schools & Colleges Improve Education with ECM

Posted by Mike Paperalt on Jun 18, 2019 11:00:00 AM

How Schools & Colleges Improve Education with ECM

There are 140,000 educational institutions in theUnited States.  Many, if not most of them need creative ways to do more with less budget.  They need solutions that are easy-to-use and that help them automate their manual processes. That’s why schools, universities and other higher education institutions are one of the largest consumers of Enterprise Content Management (ECM).  The right ECM can help educational institutions comply with federal regulations, growing student numbers, and shrinking budgets.  For one such example, see our case study: College Improves Enrollment With ImageSilo ®

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Topics: ECM, BPA

Why Your Business Should Adopt Customer-Centricity

Posted by Mike Paperalt on Jun 10, 2019 11:00:00 AM

Why Your Business Should Adopt Customer-Centricity

Customers’ power in the marketplace drives more business successes and failures than nearly any other factor. Are you giving your customers what they expect?  What they demand? 

In a nutshell, are you making the best use of technology to drive a customer-centric business? 

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Topics: Business Process Automation, Robotic Process Automation, BPA, RPA

Use These Process Automation Tools - Get More Work Done Faster

Posted by Mike Paperalt on Jun 4, 2019 11:00:00 AM

Use These Process Automation Tools - Get More Work Done Faster

Introduction

While process automation has been around for quite a while in the manufacturing industry, the use of automation in the office is much more recent.   Moreover, the scope and intelligence of Business Process Automation (BPA) tools is increasing and look to be this year’s go-to tool for offices that want to complete more routine office tasks in less time with fewer employees. 

Business process automation tools are used to automate disparate tasks that used to require human interaction and close attention to detail; they are a particularly elegant solution for any tasks that have traditionally been at the mercy of highly detailed “paperwork,” such as:

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How to Manage Paper & People in the Digital Workplace

Posted by Mike Paperalt on May 28, 2019 11:03:00 AM

How to Manage Paper & People in the Digital Workplace

Introduction

Despite digital technologies that have transformed -- and that continue to transform – the workplace, “traditional” technologies and problems still exist.  Paper and people are still very much a part of the business landscape.  Paper just won’t go away – it’s used to print digital documents; it arrives daily from the postal service; and it lives forever in old files. 

In fact, the merging new digital technologies with traditional ways of doing business exacerbates old problems and creates new ones as enterprises struggle with the best ways to manage both digital documents and paper documents, while staying on top of the processes that people need to carry out.

While some type of document management system is likely to help with the organization and storage of documents, unfortunately, most DMS stop there. What really needs to be accomplished is to manage the intersection of paper and digital with people and processes.  This is accomplished with through Business Process Management (BPM) based in the framework of a robust Electronic Content Management (ECM) System.

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Topics: ECM, BPO, Business Process Improvement, Cloud BPM, Business Process Services, Business Process Automation, Technology

Why Even Small Businesses Need Business Process Improvement

Posted by Mike Paperalt on May 15, 2019 8:12:00 AM

Why Even Small Businesses Need Business Process Improvement | 2 Minute Read

Is your small business missing out on opportunities to improve customer satisfaction, reduce costs and improve overall efficiency?  Since there are  more sole proprietors and pass-through companies than there are corporations in the United States, this is an important question. 

Small business owners wear a lot of hats -- they're constantly busy and nearly always mindful of expenses.  These may be  important reasons why they often postpone implementing new technologies that could help them serve more customers better at lower costs.  At the end of the day, it takes a lot of time and energy to implement solutions when old methods still work.

In a recent survey, a little more than 37 percent said they're not adopting any new technology because they don't need anything else, and more than 22 percent said it's simply easier to do things the way they're currently done than to invest in new technology. Additionally, nearly 19 percent said that, when it comes to adding more tech into daily business, "the hassle of buying and implementing it isn't worth it."

It's generally thought that price and lack of tech support are the two primary barriers to tech adoption among the small business set. Yet, according to IDC, 62% of businesses believe slow, manual processes are limiting their revenue.  So, while small businesses are particularly prone to retaining old systems in the mistaken belief that it's too costly to upgrade and improve, this very prudence may be preventing their companies from growing. 

We've found that Business Process Management (BPM), which was once considered a luxury that only large organizations could afford, is now considered a critical part of business operations -- regardless of business size.  In fact, BPM may be even more important for small to medium size organizations if they want to stay competitive. 

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Topics: Business Process Management, Business Process Improvement, Business Process Services

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While we've retained our original blog name about green document management (think paperless!), Paper Alternative Solutions has expanded to do so much more.  From people to processes, and beyond... we help business move ahead and save money.  

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