3 Reasons Why Every Business Needs BPM
A typical definition for BPM (Business Process Management) is “a system that drives organizational excellence by improving processes and driving business agility.” That just a fancy way of saying:
When you set up a better way of doing the things your business does,
your business does more.
So, our first reason why every business needs business process management is simply because you’ll get more work done, easier, faster and cheaper. Think of it like this:
- the less you have to think about the “steps” in a process;
- the less you have to process by hand; and,
- the more automatic the checks and balances –
the better the engine of the organization runs! It’s like an automobile engine –a well-tuned engine will propel your car further, more economically and more safely than one that stalls-out because the tuning is faulty.
The second reason why every business needs Business Process Management is because you will fall behind without it. In order to become and remain successful and competitive, businesses must continuously improve their processes. Failure to do so is likely to result in higher costs, lower revenues, less motivated employees and fewer satisfied customers.
The third reason is because no other tool provides as much flexibility and scalability to keep all aspects of operations running optimally. An investment in BPM is an investment in the future of your company. But, make sure you invest wisely.
What to Look for in BPM Solution
First and foremost, a BPM solution relies on digital documentation rather than paper-based documentation. For most organizations, this means:
- converting paper processes to digital processes;
- finding an efficient way to merge day-forward incoming paper into the digital workflow; and,
- overhauling current digital and paper files.
To do this right, you’ll need more than a great BPM software solution! You need someone that specializes in BPM to manage the transition for you, while you continue to provide uninterrupted service to your customers. This BPM expert will generally be someone outside your company who has knowledge of software solutions, data conversion, IT, and business objectives, as well as the infrastructure to provide the equipment and personnel necessary to provide a seamless transition for your company, your employees and your customers.
For those considering investing process improvement, it’s best to interview several different BPM providers and get their “take” on your business processes. They can help you:
- Map Your Current Processes – Look at the details and sub-steps in each process you want to improve; talk with the people who use the process regularly; ensure that you don't overlook anything important.
- Analyze the Processes – Questions like these are helpful:
- Where are the bottlenecks?
- What causes employee or customer frustration?
- Where do costs go up? Or down?
- What takes the most time, or causes the most delays?
Get feed-back from employees and customers who are affected by the process.
- Redesign the Process – This is the step where you eliminate the problems you identified during your analysis. Make sure you and your employees have a clear understanding of what the process is supposed to do. Work with the people most affected by the process to get their ideas for improvement.
- Recommend Solutions – This is the crucial step prior to making your decision regarding the BPM you will ultimately choose. Listen carefully to the recommendations. Make sure you understand them completely. If you have any unresolved questions, ask for a trial project to test the solution. Even if you have to pay a “trial project fee,” it’s worth the cost to identify any issues before you fully commit resources to a full-scale change.