Go Green with Document Management

Office Automation - Efficient Technology or Job Loss Nightmare?

Posted by Mike Paperalt on Sep 6, 2019 12:00:00 PM

Office Automation – Efficient Technology or Job Loss Nightmare?

Artificial Intelligence (AI) and automation promise more efficient, less costly ways of performing traditional business tasks.  Is this a new era of  effortless processes and freedom from tedium or is it the prelude to job loss?  How do business bring about exponential technological changes without  disrupting the workforce and breaking their workers economic autonomy?  Interestingly, the technology that causes job loss in one sector can be the same technology that creates jobs in another sector.

Take office jobs – your typical “white collar” job -- or in a less-flattering depiction -- the typical “paper-pusher.”  Let’s face it, there are a lot of us out there.  We work in small mom and pop companies and in large corporate enterprises.  We pay invoices, analyze data, generate contracts, and so much more.  From banks and doctor’s offices to government agencies and schools, there’s an entire, and mostly invisible, “back-office” that manages the paperwork that keeps every organization going.

Does office automation eliminate these jobs?  Or does it create opportunities?  It all depends upon how you look at it...

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Topics: Office Automation, Back Office, Artificial Intellingence, Digital Transformation

How to Streamline Back-Office Functions - Start with A/P

Posted by Mike Paperalt on Aug 22, 2019 11:00:00 AM

Introduction

The back office is the portion of a company made up of administration and support personnel.  These personnel do not usually interface with customers.  Back-office functions include accounting, record maintenance, regulatory compliance, human resources and IT services.  The back office can be thought of as the part of a company responsible for providing all business functions related to its operations. Even though they are "behind the scenes," back-office personnel provide essential functions to the business. The back office is an essential part of any organization. It is their roles that enable and equip front-office personnel to perform their customer-facing duties. The back-office is sometimes used to describe all jobs that do not directly generate revenue.

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Topics: AP Department Solutions, Paperless Accounts Payable

Ditch the Mail Room: Automate Your Snail Mail

Posted by Diane Mitol on Aug 14, 2019 2:17:58 PM

Introduction

While most organizations rely heavily on electronic communications, many still receive daily deliveries of postal mail, affectionately dubbed snail mail.   Don’t get us wrong, the US Postal Workers do a great job delivering mail.  According to the United States Postal Service (USPS):

  • Each day the Postal Service processes and delivers 187.8 million pieces of First-Class Mail.
  • On average, the Postal Service processes 20.2 million pieces of mail each hour, 336,649 each minute and 5,611 each second.
  • the Postal Service processes and delivers 484.8 million pieces of mail each day.

That’s a lot of traditional paper mail being handled every day. How much of that mail ends up in mailrooms at business and government organizations? 

According to the USPS, millions of businesses use postal mail. The vast majority of these have mail center-type operations, including thousands of large, complex corporate mail center operations.

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Topics: Digital Mailroom

How to Succeed with Office Automation

Posted by Mike Paperalt on Aug 7, 2019 4:46:47 PM

How to Succeed with Office Automation

Introduction

What’s the most important part of your business?  (Hint:  It’s not your products or services.)  Customers are the most important part of any business.  Without customers, you don’t have a business!  Success depends first and foremost on how well you serve your customers.  Next in line are the quality of the product or service you offer and how you differentiate yourself from the competitors.

Did you know that office automation can be a key factor when it comes to improving customer service and retention?  Additionally, office automation empowers your employees to carry out their duties in an efficient, fulfilling manner, thus avoiding dissatisfaction at the most important junctures.

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Topics: Office Automation, workflow automation

Improve Your Business Processes to Save Money

Posted by Mike Paperalt on Jul 25, 2019 11:15:00 AM

Improve Your Business Processes to Save Money

Is the way you’re doing things costing your business money?  You won’t know for sure unless you analyze and evaluate the way you do things now and identify opportunities for improvement. In fact, process review should be a standard part of your business activities.

Incorporating ongoing process reviews may seem tedious and time-consuming, but the continuous process improvement that results from regularly measuring the efficiency, effectiveness and flexibility of your business processes is well worth it.  In fact, the use of a continuous improvement business strategy will pay for itself over time by improving the products, services or processes of any organization.  Such improvements may be incremental over time or may happen quickly by incorporating breakthrough technology, such as incorporating Artificial Intelligence (AI) to manage routine, tedious processes.

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Topics: Business Process Improvement

Digital Prescription for Medical Office Efficiency

Posted by Diane Mitol on Jul 22, 2019 11:06:00 AM

Introduction

Thanks to recent government regulations, most healthcare organizations now depend on Electronic Health Records (EHR) to access critical patient information, but many still rely on paper documents in areas like claims processing, finance, and Human Resources (HR). According to the American Medical Association (AMA), primary care physicians spend, on average, over five hours a day on data-entry and other EHR-related tasks. Incorporating Enterprise Content Management (ECM) software can help providers close this significant technology gap.

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Topics: EMR

How to Improve Business Operations with Technology

Posted by Mike Paperalt on Jul 16, 2019 11:00:00 AM

How to Improve Business Operations with Technology

From small businesses to large, the right technology can make all the difference in the efficiency and effectiveness of your business operations.  The technology you employ in your business affects its culture, efficiency and relationships.  Technology drives the security of confidential information and the details of government compliance.  With technology having such important effects on business operations, it’s important to ensure that you have the right technology at the right time to do the job you need to do.

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Topics: Business Process Management, Artificial Intellingence, Technology

How People & Processes Work Together for Better Business Outcomes

Posted by Diane Mitol on Jul 9, 2019 11:00:00 AM

How People & Processes Work Together for Better Business Outcomes

If you’re a business owner, you and your staff have developed certain activities and tasks that are designed to accomplish your business goals.  These business processes can be visualized as a flow chart of steps and are often included in daily activity details of internal job descriptions. 

 All businesses have business processes, whether they are documented or not.  Some business processes are industry specific, but many business processes are applicable regardless of the industry.  For instance, a manufacturing assembly process is likely to be specific to a product (attach widget A to widget B before tightening screw C), while accounts payable processes are similar across all industries (match the invoice with the appropriate PO, secure authorization, cut the check).

In theory, business processes sound simple – a series of steps that results in a specified outcome.  But in practice, it’s not always that easy.  However, there are challenges...

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Topics: Business Processes, Business Process Management, Business Process Improvement

Are You Confused about Business Processes?

Posted by Mike Paperalt on Jun 25, 2019 11:08:00 AM

Are You Confused about Business Processes?

Introduction

There’s a lot of talk today about business processes.  We throw around terms like Business Process Improvement; Business Process Outsourcing; Business Process Management; Business Process Optimization; Business Process Automation, just to name a few.  But, just what are we talking about when we refer to business processes? While a “process” is defined as a series of actions or steps taken in order to achieve a goal, the definition of a business process is a bit more refined.

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Topics: Business Processes, Business Process Outsource (BPO), Business Process Management, Business Process Improvement

How Schools & Colleges Improve Education with ECM

Posted by Mike Paperalt on Jun 18, 2019 11:00:00 AM

How Schools & Colleges Improve Education with ECM

There are 140,000 educational institutions in theUnited States.  Many, if not most of them need creative ways to do more with less budget.  They need solutions that are easy-to-use and that help them automate their manual processes. That’s why schools, universities and other higher education institutions are one of the largest consumers of Enterprise Content Management (ECM).  The right ECM can help educational institutions comply with federal regulations, growing student numbers, and shrinking budgets.  For one such example, see our case study: College Improves Enrollment With ImageSilo ®

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Topics: ECM, BPA

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